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Product & Order Info
Below are some of are common questions about orders
Are your products made with real gold or silver?
Our jewelry is crafted from high-quality stainless steel and finished with 14k or 18k gold plating. While not solid gold, they are durable, tarnish-resistant, and made to last with proper care.
What size should I order?
Each product page includes a detailed size guide. For clothing, refer to the measurements listed. For jewelry, you'll find sizing tips under the description or in our dedicated size guide.
Can I change or cancel my order after placing it?
If your order hasn’t been processed yet, we may be able to help. Please contact us within 6 hours of placing your order for any changes or cancellations.
Do you offer gift packaging?
At this time, we offer standard eco-friendly packaging. If you're sending a gift, feel free to add a note at checkout — we’ll do our best to make it special!
Shipping & Returns
Below are some common questions about shipping, returns, and exchanges
Do you really offer free shipping?
Yes! We offer free worldwide shipping on all orders — no minimum spend, no extra fees at checkout.
How long does delivery take?
Delivery to the UK and most countries typically takes 7–15 business days. Shipping times may vary slightly due to customs or holiday periods.
Can I return or exchange an item?
Yes, we accept returns within 30 days of delivery, as long as the item is unused and in its original packaging. Just contact our support team to start the return process.
Will I receive tracking information?
Absolutely. Once your order ships, you'll receive a confirmation email with a tracking link so you can follow your order's journey.